Refund & Return Policy
Last updated: September 16, 2026
We want you to enjoy every cup. If something isn't right with your order, we're here to help.
This Refund & Return Policy explains when returns, replacements, refunds, and order cancellations are available for purchases made through the Grapelishe website.
1. OUR RETURN POLICY
Because Grapelishe products are food and beverage products, we generally do not accept returns of opened or used tea products. For safety and quality reasons, we cannot resell products that have been opened, used, or returned after delivery.
However, we will gladly review issues involving:
• Damaged products
• Incorrect items
• Missing items
• Products that arrive defective or compromised
• Orders that arrive in unacceptable condition
• Other fulfillment errors caused by us
If you experience a problem with your order, please contact us and we'll work with you to find an appropriate solution.
2. DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives. If your package arrives damaged, contains the wrong product, or is missing an item, contact us as soon as possible.
For damaged or incorrect products, please provide:
• Your order number
• Your name
• A description of the issue
• Clear photographs of the product and packaging
• Any relevant shipping or delivery information
Photos help us understand what happened and allow us to work with our shipping and fulfillment partners when necessary. Depending on the situation, we may offer:
• A replacement product
• A replacement shipment
• A refund for the affected item
• Another appropriate resolution
We may request that damaged products or packaging be retained until the claim has been reviewed.
3. INCORRECT ITEMS
If we accidentally send you a different product from the one you ordered, please contact us before using or opening the product.
After confirming the issue, we may provide a replacement or refund.
If we ask you to return an incorrectly shipped product, we will provide instructions for doing so.
4. MISSING ITEMS
If an item is missing from your shipment, please contact us with your order number and the name of the missing product.
We will review the order and shipment information and, if the item was accidentally omitted, arrange an appropriate replacement or refund.
5. OPENED OR USED PRODUCTS
For food safety and quality reasons, we generally cannot accept returns of tea products that have been:
• Opened
• Used
• Partially consumed
• Damaged after delivery through customer handling
• Stored improperly after delivery
This does not affect any rights you may have if a product was defective, damaged before or during delivery, incorrectly shipped, or otherwise does not conform to your order.
6. CHANGE-OF-MIND RETURNS
We currently do not offer returns simply because you changed your mind, selected the wrong flavor, or no longer want the product after receiving it.
Because our products are food and beverage products, this policy helps us maintain appropriate product safety and quality standards.
If you have an issue with your order, however, please contact us. We're always happy to review the situation.
7. ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
hello@grapelishe.com, We will try to accommodate cancellation requests made before the order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
If an order cannot be cancelled before shipment, you may contact us regarding any applicable options under this policy.
8. REFUNDS
If your refund is approved, we will issue the refund to the original payment method whenever reasonably possible.
Your financial institution or payment provider may require additional processing time before the refunded amount appears in your account.
The amount and timing of your refund may depend on the circumstances of the order.
Where a refund is required because we cannot fulfill an order as promised, applicable law may require a full and prompt refund rather than store credit.
9. SHIPPING COSTS
If a return is required because we sent you the wrong product or the product arrived damaged due to an issue with fulfillment or shipping, Grapelishe will determine the appropriate return or replacement arrangements.
For voluntary returns that are permitted under a future Grapelishe return program, any applicable shipping costs will be explained before the return is processed.
We do not charge restocking fees for approved returns unless clearly stated at the time of purchase.
10. REFUND PROCESSING TIME
Once your refund has been approved, we will initiate the refund as soon as reasonably practicable.
After we issue the refund, the time required for the funds to appear in your account depends on your:
• Bank
• Credit card issuer
• Debit card provider
• Payment service provider
If you do not see your refund after the expected processing period, please contact us and we can help confirm the status of the refund.
11. SALE AND PROMOTIONAL ITEMS
Unless otherwise stated on the product page or during checkout, sale and promotional products are subject to the same return and refund rules described in this policy.
Certain promotional offers may have additional terms. Any such terms will be displayed clearly when the promotion is offered.
12. GIFT ORDERS
If you received Grapelishe as a gift and the product arrived damaged, incorrect, or otherwise affected by an order fulfillment issue, please contact us.
We may require the original order number or other information from the purchaser to process a refund or replacement. Refunds, where applicable, will generally be issued to the original payment method.
13. PRODUCT QUALITY CONCERNS
If you believe there is a quality issue with a Grapelishe product, please contact us.
Please include:
• Order number
• Product name
• Lot or batch information, if available
• Description of the issue
• Photos, if applicable
Please stop using the product if you believe there may be a safety or quality issue.
We may request additional information to investigate the issue and determine the appropriate resolution.
14. HOW TO REQUEST A REFUND OR REPLACEMENT
To request a refund, replacement, or other resolution, email: hello@grapelishe.com
Please include:
1. Your full name
2. Order number
3. Product name
4. Date of purchase
5. Description of the issue
6. Photos or other supporting information, if applicable
Subject: Refund / Return Request — Order #Order Number
Our customer service team will review your request and respond with the next steps.
15. SHIPPING DELAYS AND UNAVAILABLE PRODUCTS
We make reasonable efforts to fulfill orders within the shipping timeframe communicated at checkout.
If circumstances prevent us from shipping your order within the promised timeframe, we will communicate the delay and provide the options required by applicable law.
If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include a replacement, cancellation, or refund.
16. CHANGES TO THIS POLICY
Grapelishe may update this Refund & Return Policy from time to time to reflect changes to our products, business practices, or applicable legal requirements.
The updated version will be posted on this page with a revised "Last updated" date.
Your purchase will generally be governed by the version of the policy that was in effect when you placed your order, subject to applicable law.
17. CONTACT US
If you have questions about a return, replacement, refund, or order issue, we're here to help.
Grapelishe
Email: sales@grapelishe.com
Website: grapelishe.com
Location: United States
We're happy to help.
If something isn't right with your order, tell us what's brewing and we'll do our best to make it right.