We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Grapelishe collects, uses, stores, and protects information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our services. By using the Grapelishe website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

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We may collect information that you provide directly to us when you use our website or interact with Grapelishe.

This may include:

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• Full name
• Email address
• Billing and shipping address
• Phone number
• Payment and transaction information
• Account information
• Order history
• Customer service communications
• Reviews, feedback, or other information you voluntarily provide
• Information submitted through contact or newsletter forms

2. PAYMENT INFORMATION

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When you make a purchase through our website, payment information is processed through our third-party payment providers.

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Grapelishe does not generally store your complete credit card or debit card number on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices. Your payment information is used to process transactions, prevent fraudulent activity, and complete your order.

3. INFORMATION COLLECTED AUTOMATICALLY

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When you visit our website, certain information may be collected automatically.

This may include:

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• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interactions
• Referring website
• Approximate location
• Date and time of visits
• Information about how you interact with our website

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This information helps us understand how visitors use our website and improve the Grapelishe experience.

4. COOKIES AND SIMILAR TECHNOLOGIES

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Grapelishe and our service providers may use cookies and similar technologies to operate and improve our website. Cookies may be used to:

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• Keep our website functioning properly
• Remember preferences
• Maintain shopping cart information
• Understand website traffic
• Improve website performance
• Personalize certain website experiences
• Measure advertising and marketing performance

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You may be able to control cookies through your browser settings or through available cookie preferences on our website. Disabling certain cookies may affect how some features of the website function.

5. HOW WE USE YOUR INFORMATION

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We may use the information we collect to:

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• Process and fulfill orders
• Process payments
• Deliver products
• Provide customer support
• Respond to questions and requests
• Manage customer accounts
• Send order confirmations and updates
• Send shipping and delivery notifications
• Improve our website and products
• Understand customer preferences
• Prevent fraud and unauthorized activity
• Maintain website security
• Analyze website usage
• Send marketing communications when permitted
• Comply with legal and regulatory obligations

6. MARKETING COMMUNICATIONS

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If you choose to subscribe to Grapelishe marketing communications, we may send you emails about:

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• New products
• New flavors
• Promotions
• Special offers
• Grapelishe news
• Tea-related content

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You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Please note that even if you unsubscribe from marketing communications, we may still send important transactional communications relating to your orders or account.

7. HOW WE SHARE YOUR INFORMATION

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We do not sell your personal information for money.

We may share information with trusted service providers when necessary to operate our business.

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These providers may include:

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• Payment processors
• Shipping and fulfillment providers
• Website hosting and ecommerce providers
• Email and marketing service providers
• Analytics providers
• Customer support services
• Fraud prevention and security services
• Professional advisors

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These providers may only receive information reasonably necessary to provide their services or perform functions on our behalf. We may also disclose information when required to do so by law, legal process, or governmental authority.

8. WIX AND THIRD-PARTY SERVICES

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Our website may be operated using third-party platforms and services, including Wix and other service providers that support ecommerce, payments, analytics, communication, shipping, and website functionality.

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These providers may process information according to their own privacy policies.

We encourage you to review the privacy policies of third-party services you interact with through our website.

9. DATA SECURITY

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We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

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However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

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For this reason, we cannot guarantee absolute security of your information.

10. DATA RETENTION

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We retain personal information for as long as reasonably necessary to:

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• Provide our services
• Complete transactions
• Maintain business and financial records
• Resolve disputes
• Provide customer support
• Comply with legal obligations
• Prevent fraud and misuse
• Enforce our agreements

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When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. YOUR PRIVACY RIGHTS

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Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

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• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your information is collected and used
• Opt out of certain marketing communications
• Exercise other rights provided by applicable privacy laws

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Privacy rights vary depending on your location and applicable law.

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To submit a privacy request, contact us using the information provided below.

12. CALIFORNIA PRIVACY RIGHTS

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If you are a California resident, you may have additional privacy rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended.

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Depending on applicable law, these rights may include:

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• The right to know what categories of personal information we collect and how it is used
• The right to request access to certain personal information
• The right to request correction of inaccurate personal information
• The right to request deletion of certain personal information
• The right to opt out of certain sales or sharing of personal information
• The right to limit certain uses of sensitive personal information where applicable
• The right not to receive discriminatory treatment for exercising applicable privacy rights

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Grapelishe does not sell personal information for monetary consideration.

If you would like to exercise an applicable California privacy right, please contact us using the information below.

We may need to verify your identity before completing certain requests.

13. CHILDREN'S PRIVACY

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Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

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If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove the information.

14. THIRD-PARTY LINKS

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Our website may contain links to websites, applications, or services operated by third parties.

These websites have their own privacy policies and practices.

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Grapelishe is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

15. SOCIAL MEDIA

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If you interact with Grapelishe through social media platforms, those platforms may collect and process information about you according to their own privacy policies.

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Information you choose to share publicly through social media may also be visible to others.

We encourage you to review the privacy settings and privacy policies of the social media platforms you use.

16. INTERNATIONAL VISITORS

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Grapelishe is based in the United States.

If you access our website from outside the United States, your information may be transferred to, stored, or processed in the United States or other locations where our service providers operate.

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Privacy laws in those locations may differ from the laws in your country or region.

By using our website, you acknowledge that your information may be processed in these locations, subject to applicable legal requirements.

17. DO NOT TRACK SIGNALS

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Some web browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to these signals, Grapelishe may not respond to browser-based Do Not Track signals unless required by applicable law.

18. CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.

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When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

19. CONTACT US

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If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us. 

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Email: hello@grapelishe.com

Website: grapelishe.com

Location: United States

We value your trust and are committed to handling your information responsibly.