We want your tea to arrive safely, securely, and as quickly as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through the Grapelishe website.

1. ORDER PROCESSING

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Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are not generally processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, product launches, promotions, or other circumstances, processing may take longer.

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If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the information provided with your order.

2. SHIPPING METHODS

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Available shipping methods and estimated delivery times will be displayed during checkout.

Depending on your location, available shipping options may include:

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• Standard Shipping
• Expedited Shipping
• Other shipping services offered at checkout

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Shipping times are estimates and are not guaranteed unless a specific guaranteed delivery service is expressly offered at checkout.

3. ESTIMATED DELIVERY TIMES

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After your order has been processed and shipped, estimated delivery times may vary depending on:

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• Your delivery address
• Shipping method selected
• Carrier availability
• Weather conditions
• Holidays
• Peak shipping periods
• Unexpected transportation delays
• Other circumstances outside our control

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Estimated delivery times begin after your order has been shipped, not when the order is placed.

4. SHIPPING RATES

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Shipping charges are calculated and displayed during checkout before you complete your purchase.

The shipping cost may depend on factors such as:

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• Delivery location
• Order size
• Package weight
• Shipping method
• Promotional offers

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Any applicable shipping charges will be shown before payment is completed.

5. FREE SHIPPING

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From time to time, Grapelishe may offer free shipping promotions.

When available, the minimum purchase amount, eligible destinations, and other conditions for free shipping will be clearly stated in the applicable promotion. Free shipping promotions may not be combined with certain other offers unless explicitly stated.

6. SHIPPING LOCATIONS

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Grapelishe currently ships to eligible addresses within the United States.

Shipping availability may vary by location.

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Certain remote areas, territories, military addresses, P.O. boxes, or other locations may have shipping restrictions depending on the carrier and service selected.

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If we are unable to ship to your address, we will contact you regarding available options.

7. P.O. BOXES AND MILITARY ADDRESSES

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Shipping availability for P.O. boxes and military addresses may depend on the shipping method and carrier.

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If a selected shipping service cannot deliver to the address provided, we may contact you to request an alternative shipping address or arrange another available shipping method.

8. ORDER TRACKING

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When tracking information is available, we will provide a shipping confirmation containing the applicable tracking information.

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You can use the tracking number provided to monitor the progress of your shipment through the carrier's tracking system.

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Please allow some time for tracking information to become active after your order has been shipped.

9. SHIPPING ADDRESS

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Please carefully review your shipping address before completing your purchase.

Grapelishe is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

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If you notice an address error after placing your order, contact us as soon as possible at:

hello@grapelishe.com

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We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made after processing has begun.

10. DELAYED SHIPMENTS

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Although we work with our shipping partners to deliver orders within the estimated timeframe, delivery delays can occasionally occur.

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Delays may result from:

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• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation delays
• High shipping volumes
• Holidays
• Incorrect or incomplete addresses
• Customs or regulatory issues, where applicable
• Other circumstances beyond our reasonable control

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If your shipment is delayed, please check the tracking information first.

If the tracking information has not changed for an extended period, contact us and we will help investigate the shipment.

11. LOST OR STOLEN PACKAGES

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If your tracking information indicates that a package was delivered but you cannot locate it, please:

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1. Check around your property and any designated delivery locations.
2. Check with household members, neighbors, or building management.
3. Review the carrier's delivery information.
4. Contact the shipping carrier directly if appropriate.

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If you still cannot locate the package, contact us at: hello@grapelishe.com

We will review the available shipping information and determine what assistance may be available.

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Grapelishe is not responsible for packages that are confirmed as delivered to the address provided at checkout, including packages that are subsequently lost or stolen after delivery.

12. DAMAGED PACKAGES

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Please inspect your package when it arrives.

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If your package appears damaged during delivery, please take photographs of the package and its contents before disposing of any packaging materials.

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Contact us as soon as possible at: hello@grapelishe.com

 

Please include:

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• Order number
• Description of the damage
• Photos of the package
• Photos of the affected products

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We will review the issue and determine whether a replacement, refund, or another resolution is appropriate under our Refund & Return Policy.

13. INCORRECT OR MISSING ITEMS

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If your order contains an incorrect item or an item is missing, please contact us as soon as possible.

Include your order number and details about the issue.

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After reviewing the order, we may provide a replacement, refund, or another appropriate resolution.

14. SHIPPING AND ORDER CANCELLATIONS

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If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests made before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

For additional information, please review our Refund & Return Policy.

15. DELIVERY ESTIMATES AND SHIPPING DELAYS

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We make reasonable efforts to provide accurate shipping and delivery estimates.

However, delivery estimates are not guarantees unless expressly stated otherwise.

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If we cannot ship your order within the timeframe promised at the time of purchase, applicable law may require us to notify you of the delay and provide you with appropriate options, which may include cancellation and a refund.

16. CHANGES TO SHIPPING INFORMATION

If we change our available shipping methods, delivery regions, processing times, or shipping charges, we will update this Shipping Policy as appropriate.

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The latest version of this policy will always be posted on this page.

17. CONTACT US

If you have questions about your order or shipping, we're here to help.

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Email: sales@grapelishe.com

Website: grapelishe.com

Location: United States

We're committed to getting your favorite Grapelishe teas to you safely and smoothly.